Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to return the item in person to The Office at 1200 S. Woodland St. Suite A, Visalia Ca. 93277. All items are made to order so any returns must be because of damaged or defective product.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, WITH TAGS, and in its original packaging. You’ll also need the receipt or proof of purchase. All items are made to order so any returns must be because of damaged or defective product.

To start a return, you can contact us at merch@visaliasoccer.com. Please note that returns will need to be physically brought to the following address: The Office at 1200 S. Woodland St. Suite A, Visalia Ca. 93277. 

You can always contact us for any return question at merch@visaliasoccer.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We have a 10-day exchange policy, which means you have 10 days after receiving your item to exchange the item in person to The Office at 1200 S. Woodland St. Suite A, Visalia Ca. 93277. If in person is not an option, please email us at merch@visaliasoccer.com. Exchanges will not be processed because of size. All items are made to order so any exchanges must be because of damaged or defective product.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We have a 10-day return policy, which means you have 10 days after receiving your item to return the item in person to The Office at 1200 S. Woodland St. Suite A, Visalia Ca. 93277. If in person is not an option, please email us at merch@visaliasoccer.com. Returns will not be processed because of size. All items are made to order so any returns must be because of damaged or defective product.